Dispute process and submitting evidence
Dispute process
A dispute occurs when an account owner contacts their bank to contest a payment to you for one of a number of possible reasons. What happens after that varies slightly across different card networks, but typically follows a standard pattern.
The process for disputes is outlined here:
Submitting evidence
If you believe the dispute reason is incorrect and want to challenge it, you can upload evidence supporting why the payment was valid through your account. After you submit evidence, the evidence will be sent to the card issuer for their review.
You can read more about how submitting evidence works here:
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