Unknown charge from Stripe

This page contains information intended for customers of businesses that use Stripe.

If you see “STRIPE” on your bank statement and you’re unsure which business has charged you, you can use our secure charge lookup tool to search for the business. For context, Stripe is a payments processor that works with businesses to help them accept payments through their websites, apps, and in store. If you see a charge from us on your credit card statement, it’s possible that you've purchased something from a business that uses our services and the business itself wasn’t reflected on your bank statement descriptor.

If you’ve located the charge in our charge lookup tool and you don’t recognize the business or want a refund, you will need to reach out to the business directly. Stripe is unable to issue refunds on their behalf (link to refund article).

If you are unable to get in touch with the business, they are unresponsive, or you believe the business might be fraudulent, the next course of action would be to reach out to your bank for options. They may have recommendations for how to proceed, such as opening a dispute.