In some cases, Stripe will require that you provide an image of your photo ID to confirm your identity. We’ll need to capture an image of your government-issued photo ID, such as a driver's license or passport in your dashboard. Please do not email Stripe with images of your Photo ID.
If you are running into issues with uploading your ID, try the following steps:
This option is compatible with recent versions of the following browsers:
Chrome
Safari
Microsoft Edge
Be sure to check that your browser application is up to date, as our upload tools may not work properly with older browsers
Check that your ID type is supported here.
Check that your ID is not expired.
Check that the ID uploaded belongs to the individual whose information is being verified. If the information on your ID does not match your Stripe account, you can update your personal information here.
ID must not be redacted, altered, or damaged.
If the ID is from the Netherlands, make sure your citizen service number (BSN) is not visible in the photo.
Check that you’ve given Stripe permission to access your webcam -- If you block permissions to your camera, refer to Chrome [chrome://settings/content/camera], Safari, Edge documentation on allowing Stripe to use your webcam.
If you do not have a webcam or are running into issues with your webcam, you can use the camera on your mobile phone by selecting “Other Options” in the upper right corner and choose “switch to another device”. You will be prompted to enter your mobile phone number and Stripe will send a link to your phone to start the process.
If you don’t receive a text message, you can use a QR code instead to access the link. Click on “Other Options” in the top right and select “Barcode Link”. Use your phone’s camera (if QR code detection is supported) or a barcode scanning app of your choice to scan this code and access the link.
Be sure that you’re well lit from the front, not the back.
Make sure that your fingers are not covering any parts of the ID.
If you are using your mobile phone, try laying the ID on a flat contrasting surface in a well lit room.
To upload an image file, if not prompted directly, select “Other Options” and select upload images.
Image upload requirements:
Image must be clear, with all edges included
Image must be in color
Image must be in .png or .jpg format
If your upload fails, retry the upload or try the upload with a different web browser.
If you still have trouble uploading your ID after following the options listed above, contact Stripe Support.