Troubleshooting ID Upload for Identity Verification

  1. Verify the photo meets all upload requirements:

  • Image must be of a government-issued photo ID, such as a drivers license or passport

  • ID uploaded must belong to the individual whose information is being verified

  • ID must not be redacted, altered, or damaged

  • Image must be clear, with all edges included

  • Image must be in color

  • Image must be under 5MB in size

  • Image must be under 8000px in dimension in any direction

  • Image must be in .png or .jpg format

  1. Clear your web browser's cache and retry the upload.

  2. Try the upload with a different web browser.

If you still have trouble uploading your ID after confirming the image meets the requirements above and that your web browser is not the source of the issue, contact Stripe Support.