For EUR bank transfers (also referred to as SEPA bank transfers), we have simplified how recall requests or “inquiries” from the original customer are handled. There’s no need to manually respond to emails any more – instead, you can leverage our familiar Disputes interface through the API or dashboard.

FAQs

What can I do when I receive a bank transfers recall request?

When you receive an inquiry or recall request, you can either accept or reject the request, without any negative consequences.

Does my customer have to pay for requesting a recall?

Recall requests are free for the end customer to make.

Why would my customer initiate a recall request?

In countries where bank transfers are a preferred payment method, some customers may use recall requests (or inquiries) through their bank to ask for a refund. With Stripe, we will pass on this request to you via the dashboard.

How do you handle recall requests within Stripe and what type of disputes do you create?

Disputes created in Stripe from a recall request are of the type “informational”. This means that recall requests do not immediately impact your overall standing on Stripe, but are meant as a convenient way to surface these customer requests to you.

Can I try this feature in test mode?

When funding the cash balance in test mode, add the prefix RECALL_ to the reference you are adding. The reference (without the prefix) should match the reference expected by the relevant Invoice/Payment Intent you are funding.

What regions is this feature available in?

This feature is currently only available in the EU, where the possibility to request a recall is a feature of the SEPA Credit Transfer scheme.