Payments Recovered by Stripe

Question

I received a notification in my Dashboard about payments recovered by Stripe. What does that mean?

Answer

Stripe automatically recovers payments that may have otherwise not been successful by updating your users’ saved cards, sending emails when a failed payment occurs, and by retrying cards at strategic times.

How Stripe recovers funds

  • Smarter saved cards: Saved payment method details can continue to work even if the physical card has been replaced by the issuing bank. Stripe works with card networks and automatically attempts to update saved card details whenever a customer receives a new card. Automatic card updates requires card issuers to participate with the network and provide this information. It is widely supported in the United States, allowing Stripe to automatically update most American Express, Visa, Mastercard, and Discover cards issued there. International support varies from country to country. It is not possible to identify which cards can be automatically updated.

  • Failed payment emails: Stripe’s failed payment emails allow you to send an email to your user when a recurring payment has failed. You can customize the colors and logo on these emails so that they work with the design and branding of your business. Opt in to failed payment emails on the Billing settings page in your Dashboard.

  • Smart Retries: Using machine learning to analyze vast amounts of data across Stripe’s merchants, Stripe’s Smart Retries tool determines the optimal times to retry failed invoice payments based on customer, card, and charge-specific properties. Opt in on the Billing settings page in your Dashboard.

Additional Information

  • All of the notifications around payments recovered by Stripe in your Dashboard are in your primary payout currency, aggregating revenue in all currencies at today’s exchange rates. This is calculated daily, not in real-time.