# Charge you don't recognize from Stripe?

_This page is for customers of businesses that use Stripe._
### If your bank statement has a charge from Stripe that you don't recognize, it may be from a business using Stripe's payment processing services. Use our secure [charge lookup tool](/charge-lookup) to identify the business. Contact the business directly or reach out to your bank if you need a refund or suspect fraudulent activity. Stripe cannot issue refunds on behalf of the business.
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Stripe is a payments processor that works with businesses to help them accept payments through their websites, apps, and in store. If you see a charge from “STRIPE” on your credit card statement, it’s likely you purchased something from a business that uses our services and the business name isn't reflected in the bank statement descriptor. Use the secure [charge lookup tool](/charge-lookup) to identify the business.
If you don't recognize the business name or want a refund, reach out to the business directly. Stripe is unable to issue refunds on their behalf.
If you can't get in touch with the business, they're unresponsive, or you believe the business might be fraudulent, reach out to your bank. They should have recommendations for how to proceed, such as opening a dispute.