How to pause or cancel subscriptions

To pause or cancel subscriptions, you can use the API or Dashboard. When pausing, you can choose to pause indefinitely or set a custom date, and select invoice behavior based on your business needs. When canceling, you can choose to end the subscription immediately, at the end of the period, or on a custom day, but keep in mind that reactivating may impact MRR and subscriber churn metrics.

Pausing subscriptions

You can pause an existing subscription through the API or in the Dashboard. When creating a new subscription and adding a trial, you can choose to pause the subscription if the trial ends without a payment method.

When viewing an existing subscription in the Dashboard, click the three dots at the top right to pause payment collection.


Once you are ready to resume the subscription, click Resume payment collection.


We have also included an option to pause all active subscriptions at once with the same parameters as above in your Billing settings.


Canceling subscriptions

You can cancel subscriptions through the API or in the Dashboard. Once you open the subscription, you can choose to Cancel subscription in the dropdown menu.

When you click Cancel subscription... you will be able to choose when to end the subscription: immediately, at the end of the period, or on a custom day.


Keep in mind that if you are planning to reactivate them later, this might impact monthly recurring revenue (MRR) and subscriber churn metrics. You can read more about canceling subscriptions in our docs.