Dispute for full charge amount after a partial refund was issued
If you have received a dispute for the full amount of a charge that you have partially refunded the customer for, provide evidence of the partial refund in your dispute response evidence submission. This should include the amount and date of the refund, and a screenshot of the refund information from your Dashboard.
Card issuers have processes in place to rectify this. In most cases, the card issuer will cancel the original dispute and then create a separate dispute for the corrected amount.
Even if you plan to accept the unrefunded portion of the dispute, it is important to provide evidence of the partial refund in your dispute response submission.
In Stripe, the dispute is used to track the overall outcome. If the dispute is fully resolved in your favor, the entire amount is returned to you. If it is not, only the partially refunded amount is returned. In this case, the dispute’s
statusis set to
lost, and in the Dashboard, the dispute is shown as “partially won”.