Bank-Issued Notification of Change

Question

Why did I get an email from Stripe saying my bank said my account number recently changed?

Answer

If Stripe sends a payout to a bank account and the bank cannot deposit the funds using the account information provided, the bank will commonly send Stripe a Notification of Change, requesting that Stripe update the bank account details.

When Stripe receives this notification, we notify the account owner by email of the bank’s response and provide a direct link to update the bank account details in the Dashboard.

Additional Information