If your payout date keeps getting pushed out to a future date, this is most likely due to an account verification requirement that still needs to be completed. In order to resume processing payouts, the owner of the Stripe account should check both the Dashboard and email to see if additional information was requested.
See Payout was a different amount than expected
If you updated your bank account details after a payout was initiated, then it will go to the previous bank account.
Confirm the payout was sent to the bank account you expect. On the Dashboard, navigate to the payout and check the payout destination under Account details. Often users find a typo in the bank details, or the payout was sent to a different bank account than they thought.
If your expected payout was sent less than 5 business days ago, your payout funds have left Stripe and the payout is being processed by your bank. Bank processing can be delayed by weekends and holidays. Once the bank has finished processing your payout, the funds will be deposited into your account automatically.
If this is your first payout, Stripe typically schedules your initial payout for 7-14 days after you successfully receive your first payment. Your first payout might take longer, depending on your industry risk level and country of operation. Subsequent payouts follow your account’s payout schedule.
All other payouts can take up to 5 business days after the expected post date. If you haven’t received your payout after 5 business days have passed, contact your bank with the payout information, including the trace ID, to help them locate the funds. If your bank still can’t find the payout, ask them for a written statement confirming that the funds haven’t been received.
If you are an Express Connected account using global or cross-border payouts, or a Custom Connected Account, ask your Platform to contact Stripe Support with this written statement from your bank. Due to terms of service agreements, Stripe Support is only able to provide details regarding the payout to your Platform.
If you are a Platform, Standard Connected account, Express Connected account using non-global payouts, or Direct Stripe user, contact Stripe Support with this written statement from your bank confirming that they have not received the funds from Stripe.
Make sure to check your Dashboard or email for notifications or information from us on if Stripe needs more information or documents from you.