Your statement descriptor is the business name that appears on your customer’s credit card statements. Use a recognizable name to reduce disputes and chargebacks.
Banks and card networks require the inclusion of certain types of information that help customers understand their statements, and statement descriptors provide this information. All accounts must set a valid statement descriptor to process card payments.
From the Settings page of the Dashboard, scroll down to Business Settings and click Public Details. From there, you can modify your statement descriptor or shortened descriptor.
A shortened descriptor may be set, but is not required. Shortened descriptors are combined with a dynamic, transaction-level suffix. If you don’t set a shortened descriptor, Stripe truncates the account statement descriptor as needed to set the prefix value. If the account statement descriptor contains fewer than 10 characters, Stripe will not truncate it. Your shortened statement descriptor must reflect your Doing Business As Name (DBA), URL, or Legal Entity Name. It cannot be a description of the service (“INSURANCE”) alone.
Read our documentation for more details.
A valid statement descriptor (or shortened descriptor) must meet the following requirements:
Stripe employs a matching algorithm to determine if the statement descriptor reflects your DBA, URL, or Legal Entity Name. The algorithm will accept exact matches, most acronyms, most matching words, and most substrings.
If you are having a hard time matching the name, try values closer to an exact match with the DBA, URL, or Legal Entity Name associated with your account.