Understanding your pdf tax invoice for Stripe fees in Malaysia

Starting January 1, 2025, Stripe will issue e-invoices for the fees charged to account holders in Malaysia. Only accounts that have provided updated tax information will be eligible for a government verified e-invoice. We will continue to deliver pdf tax invoices directly to your Stripe dashboard even if you are unable to provide updated information.

This first cycle will cover volume from the month of December 2024 and should be delivered by the 10th of January 2025. If you have entered valid tax details before the end of December 2024, you should expect to receive an e-invoice.

Stripe account holders in Malaysia can validate their e-invoice by locating the QR in their pdf tax invoice delivered to their Stripe Dashboard every month from the Dashboard (Settings > Reporting and Documents > Documents). Follow the link from the QR code to the IRBM portal to check the validity of your e-invoice.

Check out the articles below to learn more about taxes on Stripe fees in Malaysia and e-invoice requirements:

Taxes on Stripe fees for Malaysia-based businesses

Understanding e-invoicing requirements for Malaysia

Above: an image of a pdf tax invoice with a QR code issued to a Malaysian Stripe account.

Key	Field	What appears in the field	Note
1	Company information	Stripe’s company information as a registered business in Malaysia.
2	Recipient information	The details Stripe has on file for your business.	You can update the information in your Stripe Dashboard.
3	Invoice Information	Account ID Invoice number Invoice date	Document number and issuance date of invoice issued by Stripe towards its fees.
4	Service Month	The month in which the Stripe fees were debited from your account, based on the date and time when the balance transactions were ‘Created’. Note: The Coordinated Universal Time / UTC timezone is used to determine which balance transactions should be included in tax invoices.
5	Company tax details	Stripe’s MY TIN, SST number, and BRN.
6	Recipients tax details	The tax details (MY TIN, SST number, and BRN) Stripe has on file for your business.	Check the link here for guidance from IRBM on specific formats.
7	Response from IRBM portal	E-invoice unique identifiers and timestamp for transmission.
8	Invoice Line Item	Description of fees/products in the month.
9	Fee Amount	Total fees charged for each line item for the month.	See breakdown in your Balance Report.
10	Applicable tax rate	Tax rate that is applied to each line item.	See which fees are taxable in Malaysia.
11	Invoice subtotal (excludes tax)	Total net fee amount for each tax rate.
12	Tax rates and total tax amounts	Total tax amount for each tax rate calculated at the overall invoice (invoice level SST).	Stripe calculates and rounds SST at the overall invoice level to the nearest currency in accordance with the IRBM’s requirements.
13	Total	Total amount of Stripe fees for the period not including SST.
14	Total SST	Total invoice-level SST amount for the month.	Please note, if the invoice includes multiple currencies, there may be a slight difference between: the Total SST and the sum of the currency equivalent of the SST for each currency. The Total SST figure should be used for tax purposes.
15	SST debited from your Balance in the month	Total tax amount we collected from your account based on SST that is calculated at the same time that the respective product fees are calculated throughout the month (“total transaction-level SST”).	See breakdown in your Balance Report.
16	SST tax adjustment to be credited from your Balance	Difference between the invoice-level SST (point 14 above) and the total transaction-level SST (point 15 above). Note - this may be a credit from or debit to your account.	Stripe calculates and rounds SST at the overall invoice level to the nearest currency in accordance with the IRBM requirements. When there is a difference between total transaction-level SST and invoice-level SST, we will credit the difference in the month the invoice is issued, which is the month following the ‘Service Month’.
17	QR Code	Individual QR code which will route you to the IRBM portal to recover your government verified e-invoice.

Commonly asked questions related to e-invoices in Malaysia

When will I get an e-invoice from Stripe?

If you have provided all the required information and it is validated with the Malaysian tax authority, you should expect to receive an e-invoice from Stripe the following month after the information has been received.

Example: if you’ve entered your information on February 2, 2025, you won’t be issued an e-invoice in February but should expect to receive an e-invoice in March. If there is an issue with validating your tax details you will be informed via email. Check your inbox and spam folders for notifications around the first week of the month for further information.

Where can I access and download the e-invoices for Stripe fees?

Once you’ve entered your tax information we’ll attempt to generate an e-invoice for you using those details in the following invoicing cycle. If it's successful, you’ll see a QR code on your pdf tax invoice sent to your Stripe dashboard which you can locate by heading to Settings → Compliance and documents → Documents. Your pdf tax invoice will include a unique reference number issued by IRBM and a QR code which can be verified by any device (e.g., mobile phone camera, QR code scanner application) capable of scanning a QR code. Scan the QR and select the link that appears to be routed to the IRBM portal where you can check the validity of your e-invoice.

You can also download your pdf tax invoice directly from the Stripe dashboard to keep for your records.

Important to note that if your pdf tax invoice does not include a QR code it is not a government verified e-invoice, only pdf tax invoices with a QR code visible have been verified with the IRBM portal.

How do I correct the tax details used for my e-invoice?

If there are changes in your tax details or entity type, please provide your updated details in the Tax Settings page of the Stripe Dashboard and any changes made will be reflected in the subsequent invoicing cycle. Keep in mind that changes to legal entity details may require re-verification and re-acceptance of our terms of services.

Follow the steps below to update your tax details:

Log in to your Stripe account.
Navigate to Settings → Business → Tax Details to update your tax information.

Check the link here for guidance from IRBM on specific formats.

How do I correct the amount of taxes I was charged by Stripe?

Service Tax will continue to apply to Stripe fees for non processing–related products and services (such as Connect and Radar) at the prevailing rate. The service tax charge is applied in addition to Stripe’s product and service fees.

If you feel the amount of taxes you were charged is incorrect, feel free to contact Stripe Support and check the link below to learn more:

Taxes on Stripe fees for Malaysia-based businesses

What is the difference between the pdf tax invoice in my Stripe Dashboard and my e-invoice?

The tax invoice(s) in the Stripe Dashboard represents an outline of transactions for a given month. E-Invoice is a digital proof of the invoice that goes through the government portal for validation and recordkeeping. Both are delivered to your Stripe Dashboard at the beginning of the month and both are pdfs. One includes a QR code and one does not.

If you have entered required tax information in your Tax Settings page your pdf tax invoice will include a QR code and a Unique Reference Number (URN) provided by IRBM. If you have not entered the required information you’ll receive a pdf tax invoice without URN and QR code.

The pdf tax invoices that do not include a QR code are consolidated and electronically filed with the MyInvois portal.

You can find these tax invoices by going to Settings → Compliance and documents → Documents in your Stripe Dashboard.

I entered my tax details late, can I get an e-invoice for last month?

Unfortunately e-invoices can only be verified for the months after fully valid tax details have been entered. Even though you were not issued an e-invoice for last month, you have received a pdf tax invoice, delivered to your Stripe dashboard. You can use this to check your monthly transactions and fees. If you entered your tax details late and they verified with the IRBM, you should expect to be issued a pdf tax invoice with a QR code to validate against in the next month’s invoicing cycle.

The pdf tax invoices that do not include a QR code are consolidated and electronically filed with the MyInvois portal.

Why is there a difference between the total taxes and the total taxes debited from my account for a given month?

Taxes will be debited from your account together with Stripe fees for each payment (this will be reflected on your invoice as ‘Services Tax Debited from your Balance in [insert month] 2025’).

When we issue each monthly invoice, we will calculate the total Services Tax following the rounding rules of the Malaysian e-invoice system. If there is any difference between the total Services Tax for each invoice and the Services Tax debited from your account throughout the month, we will debit or credit to your account the difference (this will be reflected on your invoice as ‘Services Tax tax adjustment to be debited from your Balance in [insert month] 2025’).

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