Stripe requires some users to enable two-step authentication when using the Dashboard to provide an additional level of security. If users have trouble with the authentication, they can submit an account recovery form to remove the requirement, or have an account owner reset the two-step authentication in the Team settings page. For shared accounts, it is recommended to use the Teams feature to allow each user their own credentials and device for authentication.

---

Stripe requires some users to enable two-step authentication when using the Dashboard.

Disabling two-step authentication or unable to log in with two-step verification

If you are having trouble with two-step authentication, you can submit a request for your account to have the requirement removed via the account recovery form. For security purposes, you will be asked to provide detailed information to confirm your identity. Once we've confirmed your identity, you'll be able to sign in using your password.

If you are NOT the account owner, the primary account owner or an account administrator can help solve this issue for you. One of these individuals will want to simply reset your two-step authentication from the Stripe account in the Team settings page. This will send an email to you with a link to regain access to your account.

Additional information

• Two-step authentication protects your Stripe account with an additional level of security, which helps keep your Stripe account safe. If compromised, your finances, customer details and transaction information are at risk.
• If you are having issues with receiving SMS messages or SMS messages are being delivered late, we recommend that you use a mobile app for two-step authentication instead.
• If you are sharing an account between multiple people, we recommend that you use the Teams feature, so that each user can have their own set of credentials and device for two-step authentication.