Troubleshooting UAE Verification Issues

Overview

If the documents uploaded for verification don’t meet our requirements, you’ll receive an error message from us explaining why the document isn’t acceptable. You can find this verification feedback in two places:

  1. On your Dashboard, you’ll see a red banner highlighting that we require more documents/information

  2. In a feedback email to the account owner

Why your documents might have been rejected

Trade License/Freelancer Permit

Memorandum of Association

Proof of Bank Account

Power of Attorney

Passport

Residency visa

Emirates ID

You can correct any of the above information or upload new documents by navigating to Settings > Business Details on the Dashboard


Other FAQs

I'm being asked to add additional owners to my account but they're not involved with my business?

If we identify an individual who owns 25% or more of your business, they are required to be added as an owner on your Stripe account and verified as an ultimate beneficial owner. This may involve adding individuals from holding companies who are not involved in the running of your business if they ultimately own a 25% or more share of your business.

If we're requesting owners to be added who have left the company since your documents were drafted, please upload a share sale certificate or amendment to the MoA/AoA that details this change in ownership. You can upload this document via the Dashboard where we request a memorandum of association (by going to Settings > Business details).

Why am I being asked for a power of attorney document? What is a power of attorney document?

We request a power of attorney document if the manager/account representative on the Stripe account is not present on your trade license or memorandum of association. You can find more details about the power of attorney document here: https://support.stripe.com/questions/verification-of-businesses-in-the-uae

Some of the owners of my business are under 13 years old. What do I need to do?

Due to policy restrictions, we can't support businesses whose owners are minors.

I'm being asked to provide a memorandum of association but my business doesn't have one?

If your business is a sole establishment, you might have signed up as the incorrect legal entity type. You can change this by going to Settings > Tax details on the Dashboard.

If your business is not a sole establishment, you will need to provide some documentation that outlines the ownership structure of the business.