# Terminal card reader returns

## If you purchased your reader directly from Stripe
## Users in the US, Canada, Australia & EMEA (excluding Norway & Switzerland)
* Navigate to the Hardware orders section in your Dashboard [here](https://dashboard.stripe.com/terminal/hardware_orders).
* Select the order you want to return and select the Return Order button.
* Provide the reason for the return and the serial number of the device you are returning.
* Follow the prompts to generate a return label.
* Pack the reader in its original packaging (with all accessories) and attach the return label.
* Ship the package back to Stripe using the provided return label.
## All other geographies
* Navigate to the Hardware orders section in your Dashboard [here](https://dashboard.stripe.com/terminal/hardware_orders).
* Select the order you want to return.
* Click **Contact Support** to automatically send us your order details.
* Be sure to provide the serial number of the device you are returning and the reason for return in your message.
Please note: We can only accept refunds for orders in original packaging (along with all accessories) within 30 days of the date of purchase. See here for warranty details.
## If you purchased your reader via a Connect platform and not directly from Stripe
Please contact the platform directly to request a return or refund of the Terminal reader. Stripe is unable to facilitate the return or a refund of a Terminal reader bought via a platform.