A formal complaint should be submitted in writing and should include all relevant details so that it is as clear as possible, allowing for an efficient and prompt resolution.
Users may file a formal complaint through any of the following channels:
Once you have submitted your complaint via any of the above channels, you will receive an acknowledgement of receipt within 24 hours. This will contain a Unique Reference Number (URN) which can then be used to track the status of your complaint.
We strive to provide an initial redressal to the user complaint within 15 working days of receipt, and our final response to the complaint within 30 days of receipt (or earlier, if required under applicable law).
Users may escalate their complaint to the Nodal Officer if they are not satisfied with the redressal provided. Users may contact the Nodal Officer through any of the following channels:
Nodal Officer: Yogender Singh
Monday to Friday, 09:00 to 18:00 IST (except bank holidays)
Phone number: +91 180 08902994
Email address: complaints-in@stripe.com
Address: 2nd Floor, WeWork Pavilion, Church Street, Bengaluru 560001, Karnataka, India
Learn about the Stripe complaints programme and how it supports our users.
Grievance officer
Stripe's Nodal Officer also acts as the "grievance officer" for the purposes of and as envisaged under the Information technology (Intermediary guidelines and digital media ethics code) Rules, 2021 and the Information technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (collectively referred to as the "Rules"). Accordingly, grievances, if any, as contemplated under the aforementioned Rules, may be lodged with the Stripe Nodal Officer through the above-mentioned channels.
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