What is a Statement Descriptor:

Statement descriptors explain charges or payments on bank statements. Using clear and accurate statement descriptors can reduce chargebacks and disputes. Banks and card networks require the inclusion of certain types of information that help customers understand their statements, and statement descriptors provide this information. All accounts must set a valid statement descriptor to process card payments.

A shortened descriptor may also be set, but is not required. Shortened descriptors are combined with a dynamic, transaction-level suffix. If you don’t set a shortened descriptor, Stripe truncates the account statement descriptor as needed to set the prefix value. If the account statement descriptor contains fewer than 10 characters, Stripe will not truncate it. Your shortened statement descriptor must reflect your Doing Business As Name (DBA), URL, or Legal Entity Name. It cannot be a description of the service (“INSURANCE”) alone.

Read our documentation for more detailed information regarding statement descriptors.

How to Update your Statement Descriptor

1. Log in to the Stripe Dashboard.
2. Navigate to Settings (gearbox in the top right of the Dashboard), then scroll down to Business Settings and select Public Details
3. Here you’ll be able to modify your Statement Descriptor information as well as your Shortened Descriptor

Statement Descriptor (and Shortened Descriptor) requirements:

A valid statement descriptor (or shortened descriptor) must meet the following requirements:

• Contains only Latin characters
• Contains between 5 and 22 characters, inclusive (shortened descriptors are limited to 10 characters)
• Doesn’t contain any of the following special characters: <, >, \, ' " *
• Reflects your Doing Business As Name (DBA), URL, or Legal Entity Name

Stripe employs a matching algorithm to determine if the statement descriptor reflects your Doing Business As Name (DBA), URL, or Legal Entity Name. The algorithm will accept exact matches, most acronyms, most matching words, and most substrings.

If you are having a hard time matching the name, try values closer to an exact match with the Doing Business As Name (DBA), URL, or Legal Entity Name associated with your account.