# Receiving multiple disputes per payment FAQ

**Why would there be multiple disputes per payment?**
Although rare, card networks and many payment methods allow multiple disputes on a single payment. This can happen due to several reasons, see below for the most common cases:
* **Partial Disputes:** If a merchant processes a payment for multiple items as a single charge, a cardholder may file multiple disputes. For example:
  * Payment processed for $100.00 USD as a single charge (with two physical items shipped, one shirt for $30.00 USD and one pair of pants for $70.00 USD)
  * Cardholder opens Dispute 1 for $30.00 USD regarding the shirt
  * Cardholder opens Dispute 2 for $70.00 USD regarding the pair of pants
* **Re-filed Disputes:** Issuers may recall and re-file disputes if they need to adjust an amount, currency, reason code, etc. Merchants should carefully review each open dispute on the payment and respond appropriately.
* **Issuer error:** If you lose a dispute on a payment for the full payment amount, the issuer should not file any further disputes on that payment, but most card networks have no systems in place to prevent this. From the perspective of the card networks, they already provide merchants a process for remedying unjust disputes: the evidence submission process. Merchants should fight these disputes on the basis of already having lost a prior dispute on the same payment in which they were debited the full amount.
* **Multicapture Disputes:** Merchants using flexible payment authorization methods such as [Multicapture](https://stripe.com/docs/payments/multicapture) may receive multiple disputes for each capture in the payment.
* **American Express Inquiries after Disputes:** American Express disputes can require additional information after a chargeback to assist in dispute resolution. This can manifest in the form of an additional inquiry after a chargeback has occurred.
**What should I do when I receive multiple disputes on a charge?**
Each dispute should be treated as a separate dispute and merchants can decide to accept or counter the dispute through both the dashboard and the API. We recommend reviewing the disputed amount, currency, category, claim details and timelines very carefully to understand the complaint and respond effectively. See [here](https://stripe.com/docs/disputes/responding) for more information on how to respond to disputes.