Why would there be multiple disputes per payment?
Although extremely rare, card networks and many payment methods allow multiple disputes on a single payment. This can happen due to several reasons, see below for the most common cases:
What should I do when I receive multiple disputes on a charge?
Each dispute should be treated as a separate dispute and merchants can decide to accept or counter the dispute through both the dashboard and the API. We recommend reviewing the disputed amount, currency, category, claim details and timelines very carefully to understand the complaint and respond effectively. See here for more information on how to respond to disputes.