Stripe has limited support for issues involving third-party integrations, applications, and plugins. refer to the support documentation of the platform/plugin provider for any queries.

Many third-parties build on top of Stripe, each with their own custom code and unique integrations. However, these integrations, applications, and plugins are not built or maintained by Stripe. Therefore, when issues arise, Stripe has no visibility into their systems or data. Be sure to refer to the support documentation of your platform/plugin provider for relevant information.

Depending on the type of third-party that you are reaching out about, Stripe support may or may not be able to assist. Please refer below to the different types of relationships we have with third-parties to understand the type of support that Stripe can provide.

End-Customers

If you have received a charge from a merchant that uses Stripe for payment processing, Stripe is unable to initiate refunds on behalf of the merchant. To initiate a refund, reach out to the merchant that created the charge. If you have received a charge that you are unfamiliar with, you can look it up in Stripe’s charge lookup tool.

Stripe Connectors

A Stripe connector (or plugin) is an integration between Stripe and a third-party technology platform. There are Stripe owned connectors, for example the Stripe Connector for NetSuite, as well as partner owned connectors. For partner owned connectors, Stripe has no visibility on third-party product and is rarely able to provide support on related issues.

Read more about recommended solutions for Stripe owned and partner owned connectors.

Connected accounts

If you're connected to a third-party platform, see how to get help.