If you encounter an unexpected decline, we suggest that you check your card settings for these common causes and troubleshooting tips. You should also receive an SMS with the reason for each declined transaction.
-
Credit limits: Transactions will not be authorised if they would bring your Stripe Corporate Card balance higher than your current credit limit.
You can make more frequent payments to free up additional credit for use during your statement cycle.
-
Frozen cards: When a Stripe Corporate Card is frozen, all subsequent purchase authorisations on that card will be declined automatically.
You can unfreeze a Stripe Corporate Card at any time through your Stripe Corporate Card dashboard.
-
Spending limits: The spending limit on the card has been reached and/or the transaction is in one of the blocked categories set for the card.
If you need these settings to be adjusted, please contact one of your account's administrators.
-
Postcode or CVC mismatch: The incorrect CVC or postcode information was provided during checkout.
You can confirm the CVC and postcode in the Your card section of the Dashboard and retry the transaction by providing the correct postcode and CVC information.
A transaction displaying a "cancelled" status is not the same as a decline. A cancelled transaction means that the transaction was authorised successfully but ultimately, the funds were not captured. You can learn more about cancelled transactions here: