# Checklist to prevent disputes and fraud in Mexico

As Mexico has distinct dispute regulations and process, we recommed our users take proactive measures to protect their account from fraud attacks and prevent disputes. See our suggestions below to keep your Stripe account protected:
## Protect your account
* Consider setting up **Radar Plus** or **Radar Pro** in [your account](https://dashboard.stripe.com/settings/radar/rules) and set the rules to put payments scored as high risk in review so you can manually approve them.
  * Learn how to [set up Radar rules](https://stripe.com/docs/radar/rules)
    * If you’re experiencing increased fraud coming from certain countries, set up rules to block payments from any country you don't want to accept payments from, using the `:ip_country:` and `:card_country:` [rule attributes](https://dashboard.stripe.com/settings/radar/rules).
  * Alternatively, you can hire a third-party anti-fraud vendor.
* Consider using [**3DS authentication**](https://stripe.com/docs/payments/3d-secure#incorporating-3ds) to add another layer of security to your transactions.
* Set your checkout form to collect **as much information as possible** during the payment process, which increases the ability for Stripe or the card issuer to verify the customer and the payment. Examples of this information include:
  * Customer name
  * Customer email address
  * CVC number
  * Full billing address and postal code
  * Shipping address
* Communication with customers
  * Make your terms of service and policies easy to find on your website, and require customers to agree to them.
  * Make your contact/support page easy to find on your website.
  * When shipping physical goods to customers, use carriers and services that provide online tracking and delivery confirmation whenever possible.
  * Use a recognizable name for your [statement descriptor](https://dashboard.stripe.com/settings/account). We recommend using your website domain or business name.
* **Delay** shipping orders of physical goods by 24-48 hours. This time gives cardholders a chance to spot any fraud on their accounts.
## Handling Disputes
* Keep an eye for **email alerts** and [new disputes in the Dashboard](https://dashboard.stripe.com/disputes).
* If you receive a dispute:
  * Make sure to **submit evidence** within the timeline shown under “FECHA LÍMITE DE RESPUESTA” in the Dashboard. Learn more about the [different reasons for disputes](https://stripe.com/docs/disputes/categories) that occur and how to respond accordingly.
  * **Get in touch** with the customer and discuss it before you respond. It’s possible that they simply did not recognize or remember the transaction when they viewed their statement.
  * You should _always_ submit evidence, even if the customer withdraws the dispute -- a dispute without evidence is automatically closed as lost for the merchant and you’ll lose your dispute fee.
* If the amount of disputes in your account increases, take a moment to review what measures you’re taking to protect your account. See [our tips on how to protect your account](https://docs.stripe.com/disputes/prevention).