For a short time, you can cancel a refund from the Dashboard. If a payment method required Stripe to collect customer banking information, you can cancel a refund using the API.

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Card refunds

If cancellation is still possible, card refunds must be cancelled using the Dashboard and the refund must not have been processed as a charge reversal.

To cancel a refund from the Dashboard, go to the Payments tab. Either click a specific payment and cancel the refund from its details page, or alternately:

1. Locate the specific payment being refunded that you want to cancel
2. Click the overflow menu (...) to the right of the payment, then select Cancel refund. If there are multiple partial refunds, select the correct refund in the dropdown.
3. Confirm the refund cancellation by selecting Yes, cancel refund.

Other refunds

For refunds where we reach out to the customer for their bank account details through email, the refund can only be canceled before the customer submits their bank account details through the refund input link, or in case of refund attempt failure or retry. If the refund can still be canceled, initiate the cancellation through the API.

What if cancellation is not available?

If cancellation is no longer available, you need to create a new charge for the customer in the amount of the refund in order to recoup the funds.