# Canceling a refund

### After you send a customer a refund, you have a very short window to cancel it from the Dashboard. If Stripe needed to collect customer banking information for the original payment methods, you can cancel the refund using the [API](https://docs.stripe.com/refunds#cancel-refund).
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### Card refunds
If cancellation is still possible, card refunds must be cancelled using the [Dashboard](https://dashboard.stripe.com/payments?status%5B0%5D=refunded&status%5B1%5D=refund_pending&status%5B2%5D=partially_refunded) and the refund must not have been processed as a charge reversal.
To cancel a refund from the [Dashboard](https://dashboard.stripe.com/payments?status%5B0%5D=refunded&status%5B1%5D=refund_pending&status%5B2%5D=partially_refunded), go to the Payments tab. Click a specific payment and cancel the refund from its details page. Alternatively:
1. Locate the specific payment being refunded that you want to cancel.
1. Click the three-dot overflow menu to the right of the payment, then select **Cancel refund**. If there are multiple partial refunds, select the one you want to cancel from the dropdown.
1. Confirm the refund cancellation by selecting **Yes, cancel refund**.
### Other refunds
For refunds that are processed through email, the refund can only be canceled before the customer submits their bank account details through the refund input link, or in the case of a failed refund attempt refund or a retry. If the refund can still be canceled, initiate the cancellation through the [API](https://stripe.com/docs/api/refunds/cancel).
### What if cancellation isn't available?
If a refund can't be canceled, you need to create a new charge for the customer in the amount of the refund to recoup the funds. Learn more about how to [send a payment link to a customer](https://docs.stripe.com/no-code/payment-links).