As part of the US, Canada, and Singapore verification requirements updates, you need to collect updated business information from your Custom connected accounts in these countries. See which of your accounts need to provide updated business information in your Stripe Dashboard and via the Accounts API.

This article covers:

• How connected accounts have been grouped together with shared deadlines to minimize the disruption to your business and your users' businesses
• How to see which connected accounts are in each group
• How to see when payouts or payments may be paused for your accounts in the API and Dashboard

How we grouped connected accounts

We're rolling out the updated requirements for your Custom connected accounts in groups to minimize the disruption to your and your users' businesses. The groupings are based on multiple factors including the number of accounts in each group, the payment volume of accounts, and the types of outstanding requirements.

Connected accounts that have smaller payment volume are in earlier groups, and we tried to avoid a large percentage of total active accounts (made payouts or accepted payments in the last 180 days) having the same due date.

Accounts that already meet the updated requirements will also appear in earlier groups. When the updated requirements take effect for these accounts, they will not need to take any further action.

See which connected accounts are in each group

The groups are defined by the Due dates column on the Dashboard’s Accounts to review page.

All connected accounts with the same due date are grouped together and will have the same timeline for pausing payouts and payments if requirements are not met.

From the Accounts to review page, hover over a single account in the list and select View actions required. This takes you to the connected account's details page to see their individual requirements and due dates.

If the account has any outstanding existing requirements, they will also appear in the Actions required section and may have earlier due dates. These existing requirements will have an issue status of Currently due or a more specific status.

See when payouts or payments may be paused for your accounts in the API and Dashboard

Initially in the API, accounts will have future_requirements and the dashboard will show the status as Restricted soon.

If the requirements are still outstanding when they take effect, they will move within the Accounts API from future_requirements to requirements. The status will still be Restricted soon in the Dashboard.

The date listed in the Dashboard under Due Date is 14 days after the requirements take effect. On the due date, the API will transition from requirements.currently_due to requirements.past_due. The Dashboard status will be Restricted. Payouts are paused at this time.

Another 14 days later, the API will show requirements.past_due and the Dashboard status will be Restricted and payments will be paused as well.

Easily see whether payouts and payments are enabled or disabled for any account at the top of the account’s details page next to the colored account status badge.

FAQ

Where can I see which of my connected accounts are in each group?

You can see the due dates for your accounts on the Accounts to Review page. The due dates reflect their assigned groups. All connected accounts with the same due date are in the same group and will have the same payout pause and payment pause dates.

What happens on the due date? Will payouts be paused?

On the due date the account will no longer be able to receive payouts. If there are still outstanding requirements 14 days later, they will no longer be able to accept payments.

Why are the dates changing now? Why didn’t Stripe share these due dates earlier?

As we have been helping platforms, connected accounts, and direct Stripe customers update their verification information, we have strived to minimize disruption to your and your users’ businesses. We started with a clear single deadline to enable platforms to plan and start remediating users.

As this new policy comes into effect, we are spreading out the due dates to ensure that you have adequate time to work with your customers who require the most support.

Can I change the due date for some of my connected accounts?

Unfortunately, we are not able to accommodate requests to change due dates for accounts. We have grouped accounts into phases to minimize business disruption by considering your total number of active accounts, their payment volume, and specific requirements.

What does it mean if a connected account has no due date?

Accounts with existing requirements that are currently due will not have a due date listed. These accounts need to provide missing information as a normal course of business and may have their payouts or payments paused sooner than the timelines described above.

Why does the connected account have a due date earlier than the updated verifications timeline?

They have outstanding existing verification requirements they need to provide information for.

I see accounts in Enabled status with requirements that are due later. Do I need to take action on these accounts?

These requirements may be due for a given connected account on a future date after a certain payment volume threshold has been crossed. Once this threshold is reached, the account will become Restricted soon. You and the connected account will have 14 days to provide the updated information before payouts or payments are paused. You can also help your accounts provide the required information at any time in order to get ahead of future restrictions.

What do due dates mean for other types of connected accounts?

The enforcement schedule, payout pause, and payments pause dates described in this article are only for Custom connected accounts.

Updated requirements for other types of connected accounts are being enforced on a separate schedule. Due dates for other types of connected accounts reflect the date when their payouts will be paused. Stripe is directly reaching out to these users when the updated requirements become active. These users are able to remediate via their Stripe dashboard, Express dashboard, or embedded components.