Terminal’s Bluetooth readers work with iOS and Android SDKs and use Bluetooth Low Energy to connect to the SDKs on a mobile device, these include: Stripe Reader M2 (US only), and BBPOS WisePad 3 (outside of the US).

• Make sure your reader is sufficiently charged. If a reader software update is needed prior to connecting to your application, 50% battery life is required. If no reader software update is needed, 10% battery life is required. You can check our latest reader software versions here to confirm whether your reader requires an update.
• Make sure your application is set up as follows:
  • Your application uses iOS/Android SDK 2.0.0 and above
  • Connection is established via the connectBluetoothReader method and not from Bluetooth Settings on your mobile phone. Read more in our documentation documentation on card reader discovery and connection.
  • A `locationId` has been provided with your physical operating address during reader registration & connection. For technical details on this implementation, please visit our documentation on card reader discovery and connection. For more details about terminal Locations, visit our reference on fleet management.
• If you are experiencing disconnects when the reader is powered off, battery is low, or when the reader is outside of bluetooth range, please review our docs here.
• Make sure your card reader is able to successfully install software updates. If required software updates fail to install, then the reader will fail to connect to the point-of-sale application. When installing software updates, leave the device powered on and in-range near your POS application.
  • If software updates fail repeatedly, then record the error message and contact support (link :https://support.stripe.com/email)
• Consider implementing auto-reconnection
• If you use the Android SDK, check out USB connections. USB-connected readers avoid Bluetooth interference and disconnection issues by using a wired connection to the reader.

• Factory reset the reader
  • For the BBPOS WisePad 3: you can attempt a reset of the device by inserting a pin into the small pin-hole right beneath the power button
  • For the Stripe Reader M2: you can reset the device by inserting a pin into the small pin-hole on the read of the reader
• If all of the above fail, please review our reader return steps.