Your available balance may go into the negative if the cost of refunds or disputes is greater than the existing balance. If your account has a negative balance, you will not be able to send out refunds or pay out until the negative balance is resolved. For more details, see below:

Automatic withdrawal

Automatic withdrawal, sometimes referred to as auto debits, is when an account debit is automatically initiated from the bank account on file for the currency with the negative balance for the amount owed. If your account is eligible for automatic withdrawal, an attempt to debit your bank account will occur within two working days of the negative balance. If the debit succeeds, your balance will be funded. If the debit fails, you will need to add funds to your account balance in an alternative way (see the "Adding funds directly" section below).

For more information, please refer to the auto debits FAQ

Adding funds directly

You can add funds directly to your account by following these instructions:

1. Determine how much you want to add to your balance.
2. Go to Balances and click Add to balance.
3. Select whether you want to use a bank or local bank transfer. Then, review Stripe's bank information and click Done.
4. After your bank has sent the funds, return to Balances and click Add to balance.
5. (Optional) If the dialogue prompts you for a receipt, upload a screenshot or the file that proves that your bank transferred the funds.
   1. To fund your account balance faster, we might ask you to include a screenshot or PDF of your bank's transfer confirmation.
6. Click "Confirm transfer".

*Adding funds directly to your account is not supported in India and Brazil.

If you are in a country where automatic withdrawals for negative balances are supported, check your balance and future payouts before creating additional funds to see if you've repaid your negative balance already.