• Delayed or missing payouts

      If a payout hasn’t arrived according to its expected delivery date, there can be several reasons as to why. Common payout delay reasons 7-day delay for the first payout on an account:  There is a…

    • Providing ID and personal information to Stripe (Shopify)

      Part of our responsibilities to our financial partners involves verifying your identity and confirming the legitimacy of your business. You can read more on that here . Additional Information We do…

    • Getting started with Xero and Stripe

      Xero have built out a step-by-step getting started guide , which goes through setting up your Stripe account and connecting it to Xero.

    • Update bank account for deposit (Xero)

      You can update your bank account details at any time in the Payout Settings section of your Stripe account Dashboard.

    • Getting paid with Xero (payouts)

      Once you set up your bank account with Stripe, we will automatically deposit funds to your account when they become available. After you have received your first order, your first payout on Stripe…

    • Access your Stripe account as a Xero user

      To access your Stripe account: Go to the Stripe login screen. Enter your email address and password. Complete the two-factor authentication step (if applicable). Additional Information If you have…

    • Handling a dispute as a Xero user

      A dispute occurs when a customer challenges a charge with their bank or credit card company. Disputes (also known as chargebacks) are often the result of fraudulent charges made by stolen credit cards…

    • Contact options for Xero and Stripe

      Contact Xero Xero Support can help you with connecting Stripe to Xero and managing Stripe payments that are imported into your Xero organization. Common questions include: How to set up Stripe as a…

    • Customer card declined when processing payment

      There are a number of reasons why a customer’s card could be declined. You can read about the main types of declines and ways to address them in the Understanding Declines and Failed Payments guide in…