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Where is my first transfer?
There is a 7-day waiting period to process the first transfer. After that, you can configure your account to transfer your funds on various alternative schedules.
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Why is my transfer delayed?
Most banks only process transfers on business days. Money sent on holidays or weekends may be available when your bank opens.
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Why do transfers fail?
Many reasons: an issue with a bank account status, an incorrect bank account or routing/transit number. Learn more in the FAQ.
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I've been asked to verify a transfer receipt. What now?
As a security measure, when your recipients reach high transfer volumes you must verify them before we send more transfers.