I forgot my password. How do I reset it?
Go to your dashboard to reset your password.
How do I change my password?
You can change your password from your account settings page. Click on “Change Password…”
I'm having problems with two-step verification
Try your backup code. If that doesn’t work, send us an email.
How do I change my bank account information?
Go to your transfer tab. The changes will take effect for all new transfers almost immediately.
Can I call someone at Stripe?
We don’t have phone support, but please don’t take this as a lack of interest! We’d love to help you. Many of the answers to your question can be found in this support site. If you still need help after reviewing this content, please send us an email.
How do I change my default currency?
Check our currency support page to make sure your account supports processing in the currency you’re trying to process. Then change the currency parameter in the API.
Why do you need my SSN/EIN/Driver's License/Passport?
We need to verify your identity and the validity of your business. We don’t use this information for anything else.
What if I don't have an EIN?
That’s fine. If you’re a sole proprietor, just skip the EIN field.
How do I set up my bank account and get my first transfer?
You’ll need to provide your bank information and then your first transfer will be posted to your account 7 days after your first charge.