Stripe

Go to your Dashboard to reset your password.

You can change your password from the profile section of your Dashboard page. Click on “Change Password…”

Try entering your recovery code by selecting ‘Disable Verification’. Otherwise, you can submit a recovery request here

This is usually down to emails being considered junk or spam. Check your mailbox junk or spam folder, and ensure that you whitelist email from stripe.com if possible.

Each team member can set up their own email notifications for various events via their user profile

If you’re able to request an export of your data from your existing processor then we’ll likely be able to assist. Click the link above for further details on how to get started!

We support a wide variety of business types, and list any business types we’re unable to work with on our prohibited business list

In some instances we’re required to collect, verify and maintain certain information to help prevent potential fraud. We treat this information as extremely sensitive and take privacy and security for seriously.

When issues with a third-party integration or application arise, the developer of that integration will be the most knowledgeable resource for getting help. If you need assistance finding their contact information or need information from Stripe to troubleshoot, please let us know.

We’re always looking for new ways to improve! Please do send us feedback or suggestions.

You can locate your API keys via the API Keys option located under the Developers section

This is ultimately dependent on the information that matches with the IRS, but we do provide general guidelines here.

If you are having trouble verifying your tax information, you should refer to your Letter 147C documentation from the IRS. A Letter 147C is the record of how a business entity is officially filed with the IRS, which can be helpful to reference when verifying tax ID information in Stripe.

Stripe accounts can be closed at any time. To close an account with Stripe, the owner of the account can go to the data tab under business settings and selecting “Close this account…”.

The Taxpayer Identification Number (TIN) on file for a Stripe account can be updated by users with an Administrator role by visiting the Tax Details section under Business Settings in the dashboard.

There are a few ways to regain access to your Stripe account if you no longer have your two-step authentication device or recovery code (also referred to as an emergency code). You can find details here.

There are a number of different user roles to select from when adding a new team member, with various restrictions on what actions they are able to take and what data they are able to view. You can learn more here.

The owner or an administrator for a Stripe account can invite new team members to access a Stripe account from the dashboard, under Business Settings.

There are a few reasons that an ID upload might fail or return an error message, with the most common being listed here.

There are a number of ways you’re able to change the current of of a Stripe account. You can find these listed here

To transfer ownership of a Stripe account to someone who isn’t yet a team member or user on the account, they must first be invited to be a user on the account and accept the invite.

n order to transfer ownership of a Stripe account to another user on the account, they must first have Administrator permissions.

If you are the current owner of a Stripe account and want to transfer ownership of a Stripe account to an existing Administrator you can do so via the Team section of the Stripe dashboard.

This usually means that the supplied information doesn’t match IRS records. You can find some suggested steps here

Notification settings are available in the user settings, and are specific to the logged-in user.