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Reset your Stripe password
Go to your Dashboard to reset your password.
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How do I change or reset my password?
You can change your password from the profile section of your Dashboard page. Click on “Change Password…”
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I'm having problems with two-step verification
Try entering your recovery code by selecting ‘Disable Verification’. Otherwise, you can submit a recovery request here
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Why am I not receiving any emails from Stripe.
This is usually down to emails being considered junk or spam. Check your mailbox junk or spam folder, and ensure that you whitelist email from stripe.com if possible.
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How do I receive email notifications for successful payments or disputes?
Each team member can set up their own email notifications for various events via their user profile
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Can I migrate my existing data to Stripe?
If you’re able to request an export of your data from your existing processor then we’ll likely be able to assist. Click the link above for further details on how to get started!
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Will Stripe be able to support my business?
We support a wide variety of business types, and list any business types we’re unable to work with on our prohibited business list
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Why does Stripe need to verify my identity?
In some instances we’re required to collect, verify and maintain certain information to help prevent potential fraud. We treat this information as extremely sensitive and take privacy and security for seriously.
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How can I get assistance with a third party application?
When issues with a third-party integration or application arise, the developer of that integration will be the most knowledgeable resource for getting help. If you need assistance finding their contact information or need information from Stripe to troubleshoot, please let us know.
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Where can I send requests for new features or products to Stripe?
We’re always looking for new ways to improve! Please do send us feedback or suggestions.
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Where can I find my API keys in the Stripe dashboard?
You can locate your API keys via the API Keys option located under the Developers section
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What information might I need to provide to verify my business in Stripe?
This is ultimately dependent on the information that matches with the IRS, but we do provide general guidelines here.
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What is the Letter 147C? How can I order a new copy of my business’s 147C?
If you are having trouble verifying your tax information, you should refer to your Letter 147C documentation from the IRS. A Letter 147C is the record of how a business entity is officially filed with the IRS, which can be helpful to reference when verifying tax ID information in Stripe.
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How do I close a Stripe account?
Stripe accounts can be closed at any time. To close an account with Stripe, the owner of the account can go to the data tab under business settings and selecting “Close this account…”.
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How do I update my social security number or employer identification number in Stripe for tax ID purposes?
The Taxpayer Identification Number (TIN) on file for a Stripe account can be updated by users with an Administrator role by visiting the Tax Details section under Business Settings in the dashboard.
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How can I recover my account without the original two-step authentication device or recovery code?
There are a few ways to regain access to your Stripe account if you no longer have your two-step authentication device or recovery code (also referred to as an emergency code). You can find details here.
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What user roles are available to apply to team members? How much visibility does each permission type allow?
There are a number of different user roles to select from when adding a new team member, with various restrictions on what actions they are able to take and what data they are able to view. You can learn more here.
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How do I invite team members or developers to access a Stripe account
The owner or an administrator for a Stripe account can invite new team members to access a Stripe account from the dashboard, under Business Settings.
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How can I troubleshoot ID uploads
There are a few reasons that an ID upload might fail or return an error message, with the most common being listed here.
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How to change the owner of your Stripe account
There are a number of ways you’re able to change the current of of a Stripe account. You can find these listed here
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How do I grant ownership to an individual who isn’t currently a user or team member on the Stripe account?
To transfer ownership of a Stripe account to someone who isn’t yet a team member or user on the account, they must first be invited to be a user on the account and accept the invite.
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How do I transfer ownership of a Stripe account to a team member who doesn’t have Administrator permissions?
n order to transfer ownership of a Stripe account to another user on the account, they must first have Administrator permissions.
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How do I transfer ownership of my Stripe account to a user who is already an Administrator on the account?
If you are the current owner of a Stripe account and want to transfer ownership of a Stripe account to an existing Administrator you can do so via the Team section of the Stripe dashboard.
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My tax ID says it’s unverified, how can I verify my tax ID in Stripe?
This usually means that the supplied information doesn’t match IRS records. You can find some suggested steps here
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How can I get notified by email for certain account activities?
Notification settings are available in the user settings, and are specific to the logged-in user.