• Delayed or missing payouts

      If a payout hasn’t arrived according to its expected delivery date, there can be several reasons as to why. Common payout delay reasons 7-day delay for the first payout on an account:  There is a…

    • Identity verification for GoFundMe campaign owners

      Part of our responsibilities to our financial partners involve verifying your identity and confirming the legitimacy of your campaign. In some cases, we need to collect a government-issued color photo…

    • Using GoFundMe under the age of 18

      You must be over 13 years old to create a GoFundMe campaign. If you over the age of 13 but are under 18, you can collect donations, provided Stripe can collect verification info from your legal…

    • Getting started with GoFundMe and Stripe

      To ensure your Stripe account is up and running to accept donations: Step 1 Complete the GoFundMe sign up form here . To do this, you will need the following: A Stripe account opened in one of…

    • Disabled withdrawals for GoFundMe campaign

      In most instances, withdrawals are paused to allow Stripe to complete identity verification and will resume once verification is successfully completed. Additional Information Email notifications are…

    • Getting paid with GoFundMe (payouts)

      Once you have entered your personal and bank account information, Stripe will automatically deposit funds to your bank account when they become available. When you start accepting donations, your…

    • Issue a refund to a GoFundMe campaign donor

      To issue a refund to a donor: Log into your Stripe Dashboard . Navigate to the Payments area of your Dashboard. Click on the donation you want to refund. Click Refund . Refund either the full amount…

    • Identifying a fraudulent GoFundMe campaign donation

      Accepting donations online comes with a risk of fraud. In the Stripe Docs, you can find a list of common things to look out for when determining whether a donation is fraudulent or not. If in doubt,…

    • Donors do not recognize GoFundMe donation charges on their bank account statements

      You can edit what shows on your customers’ bank statements, called your statement descriptor, by updating it from your Business Settings .

    • Disputes for GoFundMe campaign donations

      A dispute, also known as a chargeback, occurs when a customer challenges a donation with their bank or credit card company. Disputes are often the result of fraudulent charges made by stolen credit…