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How does the dispute process work?
We send the evidence you submit to the bank and credit card company and we’ll keep you posted on the progress of your case.
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Is there a fee for disputes?
There’s a $15 fee. If you win, we’ll refund it. Your marketplace may also have fees. If so, contact them to discuss refunds.
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How do I submit evidence for a dispute?
You can submit evidence through the API or dashboard. Review our Dispute Evidence Guide for more details.
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What do I do if I lose my dispute?
Disputes are decided by the cardholder’s bank. Unfortunately, once a dispute is lost the outcome is final.
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How do I prevent fraud?
We’ve created several tools and a fraud and disputes guide to help you minimize your fraud risk.
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How do you handle chargebacks?
We’ll work with you and the credit card company. Go to your disputes page to respond to a chargeback.