How does the dispute process work?
We send the evidence you submit to the bank and credit card company and we’ll keep you posted on the progress of your case.
Is there a fee for disputes?
There’s a $15 fee. If you win, we’ll refund it. Your marketplace may also have fees. If so, contact them to discuss refunds.
How do I submit evidence for a dispute?
You can submit evidence through the API or dashboard. Review our Dispute Evidence Guide for more details.
What do I do if I lose my dispute?
Disputes are decided by the cardholder’s bank. Unfortunately, once a dispute is lost the outcome is final.
How do I prevent fraud?
We’ve created several tools and a fraud and disputes guide to help you minimize your fraud risk.
How do you handle chargebacks?
We’ll work with you and the credit card company. Go to your disputes page to respond to a chargeback.