How does the dispute process work?
We send the evidence you submit to the bank and credit card company and we’ll keep you posted on the progress of your case.
Is there a fee for disputes?
When a cardholder disputes a payment a small dispute fee is automatically applied, the value of which is dependent on your location.
How do I respond to a dispute?
We recommend most users respond within the Dashboard, which will guide you through the submission process.
What do I do if I lose my dispute?
Disputes are decided by the cardholder’s bank. If a dispute is upheld, the card issuer’s decision is final and the cardholder’s payment remains refunded.
How do I prevent fraud?
We’ve created several tools and a fraud and disputes guide to help you minimize your fraud risk.