Block Mastercard and Visa Debit cards using Radar
I live in Canada and want to refuse Mastercard and/or Visa debit cards. How can I do this in Stripe?
Contacting a bank about a dispute
Can I contact a customer’s bank directly if a dispute is filed against me?
Customer withdrawal of a dispute
My customer and I have come to an agreement and they’re going to drop the dispute with their bank. What are the next steps?
Dispute for full charge amount after a partial refund was issued
A charge was disputed for the full amount, but I made a partial refund. What happens next?
Dispute process overview
A customer disputed a charge they made with me. What do I do?
Dispute an ACH charge
I want to dispute an ACH charge I see on my bank statement. What do I do?
Handling an inquiry or retrieval that escalated into a full chargeback
How should I take action on an inquiry or a retrieval that turned into a full chargeback? What’s the process for working through the dispute?
Refunds and dispute responsibility after closing a Stripe account
What happens to refunds or disputes that occur after I close my Stripe account?
Contest an ACH dispute as a merchant
I’m a Stripe user and a customer opened a dispute for an ACH payment. How do I respond?
Verify that you are actually on an official Stripe webpage
How can I make sure that the Stripe URL I’m visiting is a real Stripe webpage? How can I verify that I’m not being phished?