I want to issue a refund
Go to your payments list, click “Refund”, and enter a partial or full refund amount.
I want to give a refund to a different card
Just refund the original card from your dashboard. The bank will reroute it to your customer’s new card.
I want to cancel a refund
Refunds can’t be cancelled. However, you can create a new charge for the customer that is the same amount as the refund.
Why was my customer's charge declined?
Declines happen for many reasons. The fraud signals banks use vary, so a previously successful card might later be declined.
How can I find out more about a specific decline?
We show you as much information as we get from the bank, so it’s best to have your customers contact their bank to learn more.
How can I avoid declines?
Asking for the CVC helps. Collecting more information helps banks decide whether or not to accept a transaction.
- How do I create a charge?
How do I save a card and charge it later?
There are two ways to do this: From your customers list in the dashboard or with the API.
How do I credit a customer?
Go to your customers list and select the customer. Click on “Update Customer Details” and enter the credit amount into the “Account Balance” field.
How do I send my customer a receipt?
You can send email receipts for any charge or refund through the API or from your dashboard. You can do this by clicking on “Send receipt” when viewing a payment in your dashboard.