Stripe

Go to our charge lookup page, and enter your payment information to find and contact the merchant who charged you.

Go to your payments list, click “Refund”, and enter a partial or full refund amount.

Just refund the original card from your dashboard. The bank will reroute it to your customer’s new card.

Refunds can’t be cancelled. However, you can create a new charge for the customer that is the same amount as the refund.

Declines happen for many reasons. The fraud signals banks use vary, so a previously successful card might later be declined.

Asking for the CVC helps. Collecting more information helps banks decide whether or not to accept a transaction.

You can create a charge using the API, or through your dashboard. To create a charge manually from your dashboard, click the “New” button at the top right of your payments list.

There are two ways to do this: From your customers list in the dashboard or with the API.

Go to your customers list and select the customer. Click on “Update Customer Details” and enter the credit amount into the “Account Balance” field.

You can send email receipts for any charge or refund through the API or from your dashboard. You can do this by clicking on “Send receipt” when viewing a payment in your dashboard.