Are you a Xero customer using Stripe for payments? If so, you’ve come to the right place.
Xero have built out a step-by-step getting started guide, which goes through setting up your Stripe account and connecting it to Xero.
Once you set up your bank account with Stripe, we’ll automatically deposit funds to your account when they become available.
After you’ve received your first order, your first payout on Stripe will initiate and post to your account within 7 days. Payout schedules depend on the country you’re based in. You can see a full list here.
You can update these details at any time in the payout settings of your Stripe account dashboard.
The exact timing of the money reaching your account can depend on a number of factors. On occasion, banks can take 2-3 additional days to post the funds to your account. You can see a full list of possible payout failure states here.
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Part of our responsibilities to our financial partners involves verifying your identity and confirming the legitimacy of your business. You can read more on that here.
Payments can fail or be declined for a number of reasons, and it’s understandably frustrating when they represent a loss of legitimate business. However, certain failures are actually preventative measures working in your favour to minimize the possibility of a fraudulent payment, that otherwise could result in a dispute.
You can read about the main types of declines and ways to tackle them here.
A dispute occurs when a customer challenges a charge with their bank or credit card company. Disputes (also known as chargebacks) are often the result of fraudulent charges made by stolen credit cards or card numbers.
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Stripe accounts are accessed with an email address, password, and two factor authentication (optional).
You can reset it at this link.
If you’ve enabled two factor authentication, but no longer have access to it, we have a troubleshooting guide here.
We generally recommend one Stripe account per business. Linking and managing multiple accounts is possible, though, and you can see how here.
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That’s ok! Here’s a general breakdown of who to contact for what issue.
Xero Support can help you with connecting Stripe to Xero and managing Stripe payments that are imported into your Xero organization. Common questions include:
- How to set up Stripe as a payment service in Xero (Xero Help Centre)
- How to reconcile a Stripe payment once it appears in Xero (Xero Help Centre)
- Adding Stripe Surcharging to the invoices you send from your Xero organisation (Xero Help Centre)
You can reach out to Stripe for questions around bank payouts, fraud, declines, disputes, and general payments processing. In order to make sure we can answer you as effectively as possible, please do the following:
- Ensure you’re logged in before contacting us: you’ll be prompted to do so on our contact page.
- Include as much information as possible (charge IDs like chXXX and payout IDs like poXXX)