Not receiving confirmation/receipt/notification emails from Stripe
Expecting an email from us that never arrived? Here’s a quick list of things to try that might be helpful if this happens.
This may be the most common reason you haven’t received our email. If an email you’re expecting from Stripe hasn’t arrived (and should have), check your junk and spam folders to see if the email got caught there.
Most email services provide some filtering options to help you sort and manage your inbox. Check to see if a filter might have redirected the email elsewhere.
If you use a company/corporate/business email address, there may be other services in use that are blocking the message. Usually your IT department or mail provider can confirm this and may need to whitelist @stripe.com.
We’ll only send email receipts for payments that are made with your live API key or through your live dashboard.
If you did not receive a confirmation email, log into your Dashboard and click Resend verification email. You can also check that you provided the right email address, or edit that value, on the same page
If a customer did not receive a receipt email, find the payment in the Dashboard and click Send Receipt under Receipt history.
If you’ve checked all of these things and you’re still not receiving our messages, feel free to contact us any time.