Stripe

Support

Not receiving confirmation/receipt/notification emails from Stripe

Expecting an email from us that never arrived? Here’s a quick list of things to try that might be helpful if this happens.

Check your junk/spam folders

This may be the most common reason you haven’t received our email. If an email you’re expecting from Stripe hasn’t arrived (and should have), check your junk and spam folders to see if the email got caught there.

Check your mail filters

Most email services provide some filtering options to help you sort and manage your inbox. Check to see if a filter might have redirected the email elsewhere.

Check for third party filtering

If you use a company/corporate/business email address, there may be other services in use that are blocking the message. Usually your IT department or mail provider can confirm this and may need to whitelist @stripe.com.

Check if this is for a live transaction

We’ll only send email receipts for payments that are made with your live API key or through your live dashboard.

Resend the email

If you did not receive a confirmation email, log into your Dashboard and click Resend verification email. You can also check that you provided the right email address, or edit that value, on the same page

If a customer did not receive a receipt email, find the payment in the Dashboard and click Send Receipt under Receipt history.

Still not getting email?

If you’ve checked all of these things and you’re still not receiving our messages, feel free to contact us any time.

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