Stripe may require users to upload a photo of a government-issued photo ID and a selfie for identity verification to the Dashboard. The photos must be clear and well-lit without any obstructions. Use a mobile device's camera for better quality.

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In some cases, Stripe will require you to upload an image of your photo ID and selfie to confirm your identity. You'll need to take a photo of an accepted form of ID, such as a driving licence or passport. Sometimes we’ll also need to capture an image of your face in addition. Due to the highly sensitive nature of your verification documents, Stripe can only accept documents that are uploaded through the Dashboard. Do not send documents by email.

You’ll need:

• A valid government-issued photo ID document.
  • ID must not have expired.
  • ID must not be redacted, altered, or damaged. All edges of ID must be visible.
  • Check that your ID type is supported. Select the appropriate country in the dropdown.
  • The information in these documents must match the information on your Stripe account. Confirm that the Stripe account personal information in your Dashboard is correct before documents are uploaded. Click Edit beside your personal details to make any changes.
  • Image must be in colour
  • Image must be in .png or .jpg format
• Mobile device with a camera. Cameras on mobile devices usually take higher-quality photos than a webcam.

A better quality image dramatically increases your chance of being successfully verified.

• Capture a clear image. Ensure images are not too dark or bright and don't have a glare. Hold steady and allow your camera to focus to avoid blurry photos.
• Do not block any part of your ID document in the image. Lay it on a flat surface to take the photo.
• Do not block any part of your face. Remove sunglasses, masks, or other accessories.
• Find a location with ambient lighting. Avoid spaces with strong overhead lights that cast a shadow on your face or ID document. Avoid sitting directly in front of a bright light, which can wash out your face and add a glare to your ID document.

ID verification link isn't working?

If the link to complete ID verification isn't working, try the following:

• Restart your browser
• Clear your browser cache
• Use a different browser

Didn't receive the text message?

If you don’t receive a text message, you can use a QR code instead to access the link. In the Dashboard there is an option to display a QR code on the screen. Then use your phone’s camera (if QR code detection is supported) or other barcode scanning app to scan the code and access the link.

Problems accessing your computer's webcam?

Check that you’ve given Stripe permission to access your webcam – if you block permissions to your camera, refer to Chrome, Safari, or Edge documentation on allowing access to use your webcam.

If you don't have a webcam, in the Dashboard there is an option to switch to another device. You'll be prompted to enter your mobile phone number and Stripe will send a link to your phone to start the process.

Problems with the photograph?

• Make sure that you’re well-lit from the front, not the back.
• Make sure that your fingers are not covering any parts of the ID.
• If you are using your mobile phone, try laying the ID on a flat surface in a well-lit room.

Problems uploading an image file

To upload an image file, if not prompted directly, select Other Options and select upload images.