This page contains information that is relevant to customers of businesses that use Stripe.
If you see “STRIPE” on your bank statement and you’re unsure which business has charged you, you can use our secure charge lookup tool to search for the business. For context, Stripe is a payments processor that works with businesses to help them accept payments through their websites, apps and in store. If you see a charge from us on your credit card statement, it’s possible that you've purchased something from a business that uses our services and the business itself wasn’t reflected on your bank statement descriptor.
If you’ve located the charge in our charge lookup tool and you don’t recognise the business or would like a refund, you will need to contact the business directly. Stripe is unable to issue refunds on their behalf.
If you are unable to get in touch with the business, they are unresponsive or you believe the business might be fraudulent, the next course of action would be to contact your bank to see what options they can offer. They may be able to offer recommendations for how to proceed, such as by opening a dispute.