Need to update your phone number?

You can change the phone number where SMS verification codes are sent.

Not receiving any SMS verification codes?

• Wait up to 10 minutes for the verification code to arrive, delivery times can vary.
• Request a new code.
• If neither of these methods work, sign in using your backup code or remove two-step authentication from your account.

Receiving an incorrect SMS verification code?

If the system says the verification code you entered is incorrect, request a new code and enter it as soon as it’s received. Codes expire after a short time for security purposes.

SMS verification code taking too long to deliver?

Restart your phone to refresh network connectivity and try two-step authentication again.

Locked out and need to access your account immediately?

You can sign in using your backup code or remove two-step authentication from your account.

Want to add a secondary two-step authentication method?

To safeguard against future SMS issues, you can enable an authenticator app as a secondary two-step authentication method.