Troubleshooting: How to accept in-person payments using the Stripe Dashboard mobile app
Process in-person payments using only your iOS or Android device with Tap to Pay, QR codes (payment links), and more using the Stripe Dashboard mobile app. You don’t need to buy any hardware or write any code. Learn more about the requirements and payment capabilities available in the Stripe Dashboard mobile app here.
Troubleshooting issues
Logging in
- You must have an active Stripe account to log in and use the app. If you haven’t already, create a Stripe account.
Feature access
Verify you meet the following requirements:
- Confirm if your user role can accept payments. Users with the Support specialist and View-only roles can’t accept payments.
- For contactless payments (such as Tap to pay), confirm if your country accepts in-person payment features.
- If you haven’t already, enable 2FA, and verify your phone number.
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