If you’ve already been in touch with us but didn’t feel that your request was resolved, you can contact an Ombudsman free of charge.

How to contact us

Please have your protocol number and details ready to help us investigate your case. To find your protocol number, please look for an auto-response from Stripe to your initial support case.

Call 0800 892 4969

Monday to Friday 9am-6pm (except holidays)

E-mail ouvidoria@stripe.com

If you have a visual or hearing impairment, please contact us via e-mail:

ouvidoria-acessibilidade@stripe.com

Learn about the Stripe Ombudsman program and how it supports our users.

Note: If you're calling from outside of Brazil it's possible the call won't connect due to carrier restrictions.

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Ombudsman Reports