Stripe Terminal smart readers (including the Stripe Reader S700 and the BBPOS WisePOS E) display error codes if it’s having difficulty updating the device. If you come across these intermittently, try leveraging the ethernet dock (S700, WisePOS E) to determine whether the issue is related to WiFi or other factors.
You can also try pinging aws.com from another device on the network to see if you’re experiencing any packet loss in general.
Environmental factors may impact WiFi performance such as:
We recommend these solutions for some of the more common error codes:
Common error codes
All error codes
Error code |
Sub-category |
Description |
Next steps |
A1 |
Installation error |
Read-Only Memory (ROM) installation error |
|
A2 |
Installation error |
ROM installation error |
|
A3 |
Installation error |
ROM installation error |
|
|
A6 |
Installation error |
Firmware |
|
|
A7 |
Installation error |
Config |
|
|
A8 |
Installation error |
Key Profile |
|
A9 |
Installation error |
Application installation error |
|
A10 |
Update asset error |
Defected update asset was deployed |
|
AEU |
Communication error with the server |
Unable to visit the Stripe domain |
Change your internet connection or contact support |
F-DOWNLOAD |
Communication error with the server |
Unable to communicate with the server |
Add the host name to your allowlist: https://stripe.com/docs/ips#stripe-terminal-domains and try again Change your internet connection or contact support |
F-INSTALL |
Installation error |
Firmware installation error |
|
F-INTEGRITY |
Reader asset error |
BBPOS configuration integrity check error |
Reboot the device and try again or contact support |
F-TAMPER- |
Tamper error |
Device was tampered |
Reboot the device and try again or contact support |
I1-<letter> |
Download error |
Error occurred during the initial request to determine the content length and range support |
Change your internet connection or contact support |
I2 |
Update asset error |
Defected update asset was deployed |
|
M1-A<number> |
Server error |
Server-side error |
|
M1-R<number> |
Communication error with the server |
Unable to visit the Stripe domain |
Add the host name to your allowlist: https://stripe.com/docs/ips#stripe-terminal-domains and try again. Change your internet connection or contact support |
M2 |
Update asset error |
Defected assets were deployed |
|
RUF-<number>-<number> |
Installation error |
ROM installation error |
|
UNK |
Internal error |
||
WR5 |
Communication error with the server |
Unable to visit the Stripe domain |
Change your internet connection or contact support |