Sign in to your Stripe account without a two-step authentication device or backup code

There are a few ways to regain access to your Stripe account if you no longer have your authorized two-step authentication device (for example, your mobile phone) and/or backup code.

If you still have your backup code

If you do not have your backup code or your authorized two-step authentication device

Submit a request through the account recovery form. For security purposes, you will be asked to provide detailed information to confirm your identity, and the process will take 1-3 business days.