To process charges related to the export of services, Indian merchants will need to pass on the customer's name, billing address and an order description to Stripe for regulatory reporting purposes. To process charges related to the export of physical goods, Stripe also requires the customer's shipping address. This is a mandatory requirement.

In addition, all export charges must meet the criteria below or the charges will be declined:

• Customer must input a non-Indian billing address for all export transactions. For physical goods, the shipping address is also mandatory
• The customer's shipping/billing address should include a two-letter ISO-3166 country code
• Customer must pay with cards issued outside India

Valid Import-Export Codes (IECs) issued by the Directorate General of Foreign Trade (DGFT) are mandatory to run export charges. IECs may be in the format of PAN numbers but you will still need to apply for one from the DGFT until you can export from India: https://www.dgft.gov.in/CP/. While an IEC is optional for the export of services users, you will still need to obtain an IEC to accept Amex payments from international users (otherwise the payment will fail).