In certain markets, such as Singapore, we are required to verify that the business representative holds a position of authority in the business. A position of authority is defined differently for companies, non-profits, and government agencies:
Company
The business' representative must be listed on ACRA Bizfile as a key officer, which could be any of the following roles: Owner, Director, Managing Director, CEO, Partner, General Partner, or Trustee.
If the key officers listed on ACRA are unable to manage the Stripe account, a Letter of Authorization (Template) signed by a key officer will be required (letter should be dated within the last 12 months). This letter must authorize a designated person to be listed as the representative of their company. This designated person can then be verified as a representative on Stripe.
Non-profit:
The business' representative must be listed on charities.gov.sg as an office bearer, which could be any of the following roles: President, Executive Director, CEO, Treasurer, Secretary, Chairman, or Trustee.
If the office bearers listed on charities.gov.sg are unable to manage the Stripe account, a Letter of Authorization (Template) signed by a key officer authorizing a designated person as a representative of their company will be required (letter should be dated within the last 12 months). This person can then be verified as a representative on Stripe.
Information required from the Account Representative
The representative must provide the following information:
- Proof of ID
- Proof of Address
- Proof of liveness
These requirements can all be fulfilled directly through the Singpass option available on the dashboard. If Singpass is not used or if Stripe is unable to obtain any necessary information from Singpass, alternative documentation will be requested from the user.
Requirements for different types of businesses
Business Type |
Who can be the Account Representative |
Letter of Authorization Accepted for exceptions |
Who can authorize the Letter of Authorization |
Individuals |
Individual is the Account Rep |
No |
N/A |
Sole Proprietors |
Owner |
Yes |
Owner |
Private Companies |
Director or CEO |
Yes |
Director or CEO |
Partnerships |
Partner (In case of general partnership, Owner) |
Yes |
Partner (In case of general partnership, Owner) |
Public Companies |
Director or CEO |
Yes |
Director or CEO |
Financial Institutions |
Director or CEO |
Yes |
Director or CEO |
Government Entities |
Authorized by LOA |
Yes |
Authorizer must be listed in Singapore Government Directory |
Charities and Non Profits |
Any Director or Key Executive |
Yes |
Any Director or Key Executive |
Updating your business representative
If the business representative information on your Stripe account is no longer accurate, verification will fail and payouts/payments may be restricted. In that case, please follow the steps to update your business representative.
Additional information
You can read more about providing your business and representative information for your specific business type here: