This page contains information intended for customers of businesses that use Stripe. If your business uses Stripe and you'd like to find out more about disputes, please see our article about the refund process.

Stripe is unable to issue refunds on behalf of businesses using Stripe to accept payments. To initiate an exchange or refund, customers will need to contact the business directly.

Using the charge lookup tool, you can find out which business has charged you.

If you are unable to get in touch with the business or they are unresponsive, the next course of action would be to contact your bank to see what options they can offer. They may have recommendations for how to proceed, such as opening a dispute.