Can I modify the merchant name during PromptPay transfer instruction?

No, you cannot. “Stripe Payments” will appear as the merchant name during PromptPay transfer instruction.

Can I pay by entering the proxy ID?

This is currently not supported.

Is Request to Pay available?

This is currently not supported.

Is there a maximum transaction limit for PromptPay?

The maximum is 2 million Baht per transaction.

My customer accidentally transferred funds into the same PromptPay QR code twice. How can they receive their funds?

When Stripe receives unexpected funds, like duplicate transfers, we first try to refund the customer. They may receive an email asking for bank details to which to send the refund. If this fails, we will credit your balance and you should directly coordinate the refund with your customer. You will receive an email notifying you of the situation.