Prohibited and Restricted Business List – FAQ
If you're uncertain about whether your business is a restricted business or have questions about how these requirements apply to you, please contact us. The types of businesses listed in our Restricted Business List are representative, but not exhaustive.
The purpose of this FAQ is to help you understand whether we can support your business. However, we independently review every account and any relevant information when the account is activated, and this review ultimately determines whether or not a business can be supported.
Why isn't my business allowed on Stripe?
We understand that your business might be legal, but for now, due to various reasons, including requirements that apply to Stripe as a financial infrastructure platform, requirements from our financial partners and the potential risk exposure to Stripe, we're currently not able to work with certain industries. You can find more information in our Restricted Business List.
If I remove any prohibited items, can Stripe support my business?
If your account has already been rejected, we ask that you send us a link to the page showing that you have removed them. You can do so by replying to the email we sent about your prohibited items or by contacting us at our support site.
Adult content is legal where I'm selling it, why can't I use Stripe?
For now, due to various reasons including requirements that apply to Stripe as a payment processor, requirements from our financial partners and the potential risk exposure to Stripe, we can't currently work with businesses that sell or offer adult content or services.
How do I know if my business is offering adult content or services?
See our Restricted Businesses list for more details. The restriction applies to any business that offers or sells pornography and other sexually explicit materials (including literature, imagery and other media) depicting nudity or explicitly sexual acts; sites offering any sexually-related services such as prostitution, escorts, pay-per-view, adult live chat features; sexually oriented items (for example, adult toys); adult video stores and sexually oriented massage parlours; gentleman's clubs, topless bars and strip clubs; or any sexually oriented dating services, among others.
As described in our Restricted Businesses list, we can't support many financial services businesses, including investment and credit services, money transmission, bill pay or crowdfunding services, digital wallets or cryptocurrency-related business (crypto mining equipment, initial coin offerings or purchase and sales of cryptocurrencies), among others.
Internet gambling is legal in my region, so why was my application rejected?
We understand that your business might be legal, but for now, due to various reasons including requirements that apply to Stripe as a payment processor, requirements from our financial partners and the potential risk exposure to Stripe, we can't currently work with certain industries. You can see our Restricted Business List for more details.
My account was closed due to a gambling violation, but I don't offer these services.
While 'gambling' is typically associated with casinos, our policy on gambling includes several businesses that offer similar services. For example, this can include games of skill (or chance) with cash prizes, sweepstakes, pay-in auctions, office pools, charity raffles and so on.
Marijuana is legal where I'm selling it, why can't I use Stripe?
While it might be legal in certain jurisdictions, the possession, use and distribution of marijuana remains prohibited in many countries. We understand that your business might be legal, but for now, due to various reasons including requirements that apply to Stripe as a payment processor, requirements from our financial partners and the potential risk exposure to Stripe, we can't currently work with certain industries.
My product is a hemp-based topical product, ointment or lotion with CBD in it. Does it still fall under the marijuana policy?
Our restrictions currently include any products with CBD or THC in them, such as CBD-containing oil or tincture, topical cannabis-based products, or services (such as massages) that include cannabis-based products. While we appreciate that legislation in certain regions has lowered some of the restrictions around the sale of hemp-based products containing CBD, Stripe currently can't support the sale of these products.
I sell other products in addition to those that have CBD in them. Can I continue processing for non-CBD products?
Yes. After you've removed all unsupportable items, please let us know so we can take a second look at your account. You can do this either by replying to the last email we sent to you regarding the supportability of your business or by contacting us through our Support site.
How do I know if my business is considered a pharmacy?
A business is an internet pharmacy if it sells, dispenses or markets, or facilitates the selling, dispensing or marketing of, a prescription or pharmacy-only medicine in response to orders placed over the internet.
Can my business process payments for pharmaceuticals through Stripe?
In general, no – payments for prescription medication need to occur outside of Stripe. This is a highly regulated industry, and Stripe must abide by the card network policies in place regarding pharmaceutical merchants.
Does my telemedicine business require LegitScript certification to use Stripe?
Telemedicine businesses don't need certification from LegitScript. However, Stripe must be provided with certain licensing and regulatory items for verification, as part of the onboarding process. If we require this information, we'll reach out to you and let you know.
How do I know if my services are considered 'telemedicine' offerings?
Stripe defines telemedicine as synchronous and asynchronous patient communication that involves diagnosis or treatment conducted over phone, text, email or video consultations. Education or wellness resources regarding physical and mental health aren't categorised as telemedicine.
Will my business be approved to process payments for telemedicine?
Stripe reviews each business on a case-by-case basis. As no two business models are the same, we can't know if your business will be approved without additional context. Telemedicine businesses applying for a Stripe account typically need to provide items such as license numbers and information on your processes. After we identify that your business is processing for telemedicine, we request all appropriate information. Following receipt of this information, we can then determine if your business is approved to process payments for telemedicine.
As described in our Restricted Businesses list, Stripe or our financial partners deem the following travel industries high risk and, therefore, we don't support them: travel reservation services and clubs; airlines; cruises; timeshares.
As described in our Restricted Businesses list, we don't currently support the sale of regulated or age-restricted items, including tobacco, e-cigarettes and e-liquid.