Payout failure codes in Brazil and how to resolve
Sometimes payouts to your bank account may fail for a number of different reasons. When a payout fails, you will see a code on your Dashboard with the failure reason:
Below is the explanation of each code and the next steps for resolving any issues with receiving your payouts:
| Failure code | Reason | How to resolve |
| account_closed | The bank account has been closed. | Add new bank account details on this link. |
| account_frozen | The bank account has been frozen. | Contact your bank to resolve the situation with your account, or add new bank account details on this link. |
| bank_account_restricted | The bank account has restrictions on either the type or the number of payouts allowed. This normally indicates that the bank account is a savings or other non checking account. | Add new bank account details on this link. For more information on accepted bank accounts, please visit our support article. |
| bank_ownership_changed | The destination bank account is no longer valid because its branch has changed ownership. | Contact your bank to resolve the situation with your account, or add new bank account details on this link. |
| could_not_process | The bank could not process this payout. | Review your bank account details to ensure that they were entered correctly. Contact us for assistance if needed. |
| debit_not_authorised | Debit transactions are not approved on the bank account. (Stripe requires bank accounts to be set up for both credit and debit payouts.) | Contact Support for assistance, if needed. |
| declined | The bank has declined this transfer. | Please contact the bank before retrying. |
| insufficient_funds | Your Stripe account has insufficient funds to cover the payout. | Contact Support for assistance, if needed. |
| invalid_account_number | The routing number seems correct, but the account number is invalid. | Review your bank account details to ensure that they were entered correctly. |
| incorrect_account_holder_name | Your bank notified us that the bank account holder name on file is incorrect. | Add a bank account that is linked to the same person/entity as your Stripe account (CPF for accounts Pessoa Física or CNPJ for accounts Pessoa Jurídica). |
| incorrect_account_holder_tax_id | Your bank notified us that the bank account holder tax ID (CPF for accounts Pessoa Física or CNPJ for accounts Pessoa Jurídica) on file is incorrect. | Add a bank account that is linked to the same person/entity as your Stripe account (CPF for accounts Pessoa Física or CNPJ for accounts Pessoa Jurídica). |
| invalid_currency | The bank was unable to process this payout because of its currency. This is probably because the bank account cannot accept payments in that currency. | Add new bank account details matching the payout currency on this link. |
| no_account | The bank account details on file are probably incorrect. No bank account could be located with those details. | 1) Review your bank account details to ensure that they were entered correctly. 2) Make sure that your bank account is linked to the same person/entity as your Stripe account. |
If you still need assistance after following these steps, please log in to your Stripe account and contact Support via this link. We'll be happy to help!
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