Not receiving text message (SMS) verification code for two-step authentication verification

If you need to access your account immediately, submit a request through the account recovery form. For security purposes, you will be asked to provide detailed information to confirm your identity. Once we confirm your identity, you’ll be able to sign in using your password.

If you are NOT the account owner, contact your account owner to ask them to remove two-step authentication for you.

Troubleshooting not receiving text message (SMS) verification codes

  1. Wait up to 30 minutes. Codes can take up to 30 minutes to be delivered in some cases.
  2. Request a new code. If you have not received your code after 30 minutes, try requesting another code.
  3. If you still are unable to login, submit a request through the account recovery form.
  4. If you are unable to use the self-recovery flow and still receiving issues not receiving the verification code, contact Stripe Support.