# Managed Payments transaction support, refunds, and order management

_Learn how Stripe handles transaction support, refunds and order management on your behalf._
## Transaction Support
Stripe manages support requests for payments and subscriptions through [Link support](https://support.link.com/topics/sold-through-link). If customers request assistance, Stripe may redirect the customer to contact you for product-specific questions. If the customer has a refund request, Stripe may reach out to you via the support email configured in your [Dashboard settings](https://dashboard.stripe.com/settings/business-details) for your input.
If you don't respond within 48 hours, Stripe may refund the transaction without your input. You can still respond directly to customers, provide [refunds](https://docs.stripe.com/refunds), update [subscriptions](https://docs.stripe.com/billing/subscriptions/change), and address product issues or concerns.
You can also choose to have Stripe handle the refund process completely, validating eligibility and reducing the administrative work for your team. To choose this preference, go to [Managed Payments settings](https://dashboard.stripe.com/settings/managed-payments)
* **_Email me for approval:_** _Stripe contacts you for input every time a customer submits a refund request._
* **_Refund without emailing me_**_: Stripe validates and processes eligible refund requests without contacting you first._
## Refunds
Customers can request refunds by contacting [Link support](https://support.link.com/questions/requesting-a-refund-for-a-sold-through-link-payment). Stripe may issue refunds at our discretion to resolve disputes within 60 days of the original transaction.
When you or Stripe issue a refund, the refund amount includes any sales tax the customer paid. Although the customer receives a full refund, Stripe must retain and remit the original sales tax amount on refunded transactions in certain jurisdictions. As a result, in these jurisdictions, your account balance will decrease by the amount corresponding to the original sales tax amount.
## Order Management
Customers can get support from [Link](https://support.link.com/) or via their email receipt, and can manage their orders directly from their [Link](https://link.com/) account, including:
* View order history
* Cancel or update subscriptions
* Update payment methods