# Managed Payments subscription cancelled for sanctions verification

### What does it mean that my customer is flagged for sanctions verification?
As Merchant of Record on Managed Payments transactions, Stripe is firmly committed to complying with the sanctions laws and regulations of the jurisdictions in which we operate. As such we perform customer screening and if a customer is identified as a potential sanctions match, Stripe contacts them directly to verify their identity.
To read more about sanctions screening at Stripe, please visit: [What is sanctions screening? Here's what businesses should know](https://stripe.com/en-it/resources/more/what-is-sanctions-screening-here-is-what-businesses-should-know)
This article explains what to expect, what the customer sees, and what to do if a subscription is cancelled.
### What we send the customer
We send the customer an email from `notifications@link.com` with the subject _"[Action required] Your past and future orders with [your business name] are at risk"_. The email asks them to confirm their date of birth through their Link account. The customer has **30 days** to respond and will receive reminder emails during this period.
If the customer doesn't verify their identity within 30 days, we treat them as potentially sanctioned and automatically cancel any Managed Payments subscriptions they have with you.
### What happens to subscriptions during verification
* If the customer successfully verifies their identity within 30 days, payment collection continues — no action is needed from you
* If the customer does not verify within 30 days, the subscription is cancelled (see below)
### What you receive as a merchant
When a subscription is cancelled through this process, you'll receive an email titled _"[Important] Canceled subscription for a potentially sanctioned person"_ listing the affected customer's ID. Stripe does not contact you before this — we only reach out to the customer.
### What to do next
You don't need to take any action on the cancellation itself. We recommend you stop providing services to the affected customer until they complete identity verification.
**If the customer later completes verification**, you can:
1. Restore product access on your side, and
1. Create a new Managed Payments subscription for them.
The previous subscription cannot be reactivated, but a new one will work normally.
### Recreating the subscription
The original subscription has already been cancelled and cannot be reactivated, but you can create a new one for the verified customer. Note that Managed Payments subscriptions cannot be created from the Stripe Dashboard — you'll need to use one of:
* **Checkout Sessions API** — see [Update a Managed Payments subscription](https://docs.stripe.com/payments/managed-payments/update-checkout)
* **Payment Links** (no-code) — see [Use Payment Links with Managed Payments](https://docs.stripe.com/payments/managed-payments/use-payment-links)
The customer will need to complete the new Checkout Session to authorise the new subscription.
If the customer had already paid for a period of the original subscription that hasn't yet elapsed, and you'd like to honour that without refunding and recharging, you can create the new subscription with `trial_end` set to the date the original paid period would have ended. The customer won't be charged again until the next renewal date.
### Refunds
Stripe does not automatically refund the customer when a subscription is cancelled through this process. Whether to refund is your decision — but because flagged customers must be treated as potentially sanctioned persons until verified, **we don't recommend issuing a refund**. If you do choose to refund, it will appear in your Dashboard and trigger normal refund webhook events.
### What the customer should do if they have questions
If the customer has questions about the verification email, the Link verification flow, or the status of their Link account, they should contact [Link Help & Support → Sold through Link](https://support.link.com/topics/sold-through-link). These matters concern their own account rather than your merchant account.
### Why don't you ask me to collect this information from my customer?
Sanctions screening is part of Stripe's role as Merchant of Record on Managed Payments transactions, so we contact the customer directly rather than asking you to act as an intermediary. You're not expected to collect identity information on Stripe's behalf for SMP customers.